Oven Cleaning Haringey Service Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Haringey provides domestic and commercial oven cleaning and related services within its service areas. By making a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Oven Cleaning Haringey.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, company or organisation booking the services with Oven Cleaning Haringey.
Services means oven cleaning and any related cleaning services agreed between Oven Cleaning Haringey and the Customer.
Property means the address or premises where the Services are to be carried out.
Technician means an operative or subcontractor assigned by Oven Cleaning Haringey to perform the Services.
Agreement means the contract between Oven Cleaning Haringey and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Oven Cleaning Haringey provides professional oven cleaning and related services within its regular service areas. This may include cleaning of ovens, hobs, extractors, ranges, cookers and ancillary appliances as agreed at the time of booking.
The specific scope of work for each booking, including the types of appliances to be cleaned and the level of service requested, will be agreed with the Customer in advance. Any additional work requested on the day of the appointment will be subject to Technician availability and may incur additional charges.
The Services do not include repair of appliances, gas or electrical work, or any work that requires specialist trade qualifications. The Customer remains responsible for ensuring that all appliances are in safe working order and suitable for cleaning.
3. Booking Process
Bookings may be made by the Customer through the methods made available by Oven Cleaning Haringey from time to time. By placing a booking, the Customer confirms that they are over 18 years of age and legally capable of entering into binding contracts.
When a booking is made, the Customer will be provided with details of the Services to be performed, the indicative price, and the proposed date and time of the appointment. The booking will only be considered confirmed when Oven Cleaning Haringey has accepted it and issued a booking confirmation.
All appointments are subject to availability. Oven Cleaning Haringey reserves the right to refuse any booking or to cancel or reschedule any appointment for reasons including but not limited to Technician availability, safety considerations, or unforeseen circumstances.
The Customer is responsible for providing accurate information when making a booking, including full address details, access instructions, parking requirements, and details of the appliances to be cleaned. Any omissions or inaccuracies may result in additional charges, delays, or the Services being curtailed.
4. Access to the Property
The Customer must ensure that the Technician has safe and uninterrupted access to the Property at the agreed time, including suitable parking where reasonably possible. Any parking charges, congestion fees or similar costs incurred in attending the Property may be added to the final invoice.
If the Technician is unable to gain access to the Property at the scheduled time due to the Customer not being present or failing to provide access details, this may be treated as a late cancellation and the relevant charges in section 7 may apply.
The Customer must ensure that the Property is in a safe and hygienic condition, and that the Technician is not exposed to hazardous materials or environments. Oven Cleaning Haringey reserves the right to refuse or discontinue the Services if the Technician considers the conditions to be unsafe or inappropriate.
5. Customer Obligations
The Customer agrees to prepare the Property and appliances for cleaning as reasonably requested by Oven Cleaning Haringey, which may include ensuring that the oven is switched off and cool prior to the Technician’s arrival, and that surrounding areas are accessible.
The Customer is responsible for providing electricity, water and adequate lighting at the Property for the duration of the appointment.
The Customer must inform Oven Cleaning Haringey at the time of booking of any known defects, damage or issues with the appliances or Property that may affect the Services, including broken components, non-functioning parts, faulty wiring, or prior chemical damage.
The Customer shall not request the Technician to undertake any work that is unlawful, unsafe or outside the scope of the agreed Services.
6. Prices and Payments
Prices for Services are provided to the Customer prior to confirmation of the booking. Oven Cleaning Haringey reserves the right to update or vary its pricing from time to time, but such changes will not affect confirmed bookings made prior to the change.
Prices are normally quoted based on the information provided by the Customer regarding the Property and appliances. If, on arrival, the Technician finds that the information supplied was materially inaccurate or incomplete, Oven Cleaning Haringey may adjust the price to reflect the actual work required. The Customer will be informed of any revised price before work continues.
Unless otherwise agreed in writing, payment is due in full on completion of the Services at the Property. Oven Cleaning Haringey may accept various forms of payment as advised during the booking process. All payments must be made in the currency stated by Oven Cleaning Haringey at the time of booking.
Where payment is not made at the time of service, an invoice may be issued, and payment will be due within the period stated on the invoice. Oven Cleaning Haringey reserves the right to charge interest on late payments at the statutory rate applicable in England and Wales, as well as any reasonable costs incurred in the recovery of unpaid sums.
7. Cancellations, Rescheduling and Late Attendance
The Customer may cancel or reschedule an appointment by giving reasonable notice to Oven Cleaning Haringey. Specific notice periods and any associated charges will be explained at the time of booking. As a general guideline, cancellations or rescheduling with less than 24 hours notice may incur a fee up to a reasonable proportion of the quoted price to cover lost time and costs.
If the Customer fails to provide access to the Property at the agreed time, or if the appointment cannot proceed due to the Customer’s non-compliance with these Terms and Conditions, this may be treated as a late cancellation and a fee may be charged.
Oven Cleaning Haringey uses reasonable efforts to attend at the agreed time, but timing is not guaranteed. Factors such as traffic, previous appointments and unforeseen events may result in delays. In such cases, Oven Cleaning Haringey will try to inform the Customer as soon as reasonably possible and arrange a revised time or date where necessary. Oven Cleaning Haringey is not liable for any loss or inconvenience caused by such delays, provided that reasonable steps are taken to communicate with the Customer.
Oven Cleaning Haringey reserves the right to cancel any booking at any time due to reasons including but not limited to Technician illness, equipment failure, unsafe conditions at the Property, or events outside its reasonable control. Where possible, an alternative appointment will be offered. If the Customer has made any advance payment for Services that are cancelled by Oven Cleaning Haringey and not rebooked, such payment will be refunded.
8. Service Standards and Limitations
The Technician will exercise reasonable skill and care in providing the Services and will use products and techniques appropriate for professional oven cleaning. However, the outcome of cleaning may be limited by factors such as the age and condition of the appliance, pre-existing damage, heavy carbon build-up, and the materials used in the appliance’s construction.
Oven Cleaning Haringey does not guarantee that all staining, discolouration, burnt-on residues or odours will be completely removed. Some marks may be permanent, and certain finishes or surfaces may have been previously damaged or degraded beyond what cleaning can restore.
The Technician may, at their discretion, refuse to use certain products or techniques where there is a risk of damage to delicate or unstable surfaces. In such cases, the Technician will proceed with the safest reasonable method or may recommend that parts are left uncleaned.
9. Damage and Liability
Oven Cleaning Haringey maintains appropriate insurance to cover damage caused by the negligence of its Technicians while performing the Services. If the Customer believes that damage has occurred as a direct result of the Services, they must notify Oven Cleaning Haringey as soon as reasonably practicable, and in any event within 48 hours of completion of the appointment, providing details and evidence of the damage.
Oven Cleaning Haringey will investigate any complaint of damage and, where appropriate, may arrange an inspection. If damage is found to be directly caused by the negligence of a Technician during the provision of the Services, Oven Cleaning Haringey may, at its discretion, arrange repair, replacement, or compensation in line with its insurance cover and applicable law.
Oven Cleaning Haringey is not liable for:
Pre-existing damage, defects or wear and tear to appliances, fittings or the Property.
Damage resulting from faulty or poorly maintained appliances, including where cleaning reveals or exacerbates concealed defects such as perished seals, loose handles, degraded coatings or corroded components.
Any indirect or consequential losses, including loss of profits, loss of business, or loss of use of the Property or appliances, except where such liability cannot be excluded under applicable law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales.
10. Waste Handling and Environmental Regulations
Oven Cleaning Haringey aims to operate in compliance with applicable UK waste and environmental regulations. Waste produced during oven cleaning, such as removed food residues, disposable cloths and used cleaning materials, will normally be collected by the Technician and disposed of responsibly, unless it is more appropriate or required for the Customer to manage disposal at the Property.
Where the Technician removes waste from the Property, this will be done in accordance with relevant regulations on the handling and disposal of non-hazardous cleaning waste. Hazardous waste, if any arises, will not be removed by the Technician and will remain the responsibility of the Customer to manage in accordance with applicable law.
The Customer agrees not to request or permit the Technician to dispose of any controlled or hazardous waste illegally or in a manner that breaches UK waste management regulations.
11. Complaints and Customer Feedback
If the Customer is dissatisfied with any aspect of the Services, they should notify Oven Cleaning Haringey as soon as possible, preferably within 24 hours of the appointment. Oven Cleaning Haringey will review the complaint and, where appropriate, may offer to revisit the Property to inspect and, where reasonable, rectify the issue.
Any agreed remedial visit will be arranged at a mutually convenient time. The extent of any remedial work will be limited to addressing any shortcomings in the original Service, taking into account reasonable expectations and the limitations described in these Terms and Conditions.
12. Force Majeure
Oven Cleaning Haringey is not liable for any failure or delay in performing its obligations under the Agreement where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, severe weather, natural disasters, acts of government or regulatory authorities, transport disruptions, industrial disputes, or illness affecting key personnel.
In such circumstances, Oven Cleaning Haringey will seek to notify the Customer as soon as reasonably practicable and to rearrange the Services for a suitable alternative date and time.
13. Data Protection and Privacy
Oven Cleaning Haringey may collect and process personal data about Customers for the purposes of managing bookings, delivering Services, processing payments and handling enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection law.
Customer details will not be sold to third parties. Data may be shared with Technicians and service providers where necessary to deliver the Services, process payments, or comply with legal obligations.
14. Amendments to These Terms
Oven Cleaning Haringey may update or amend these Terms and Conditions from time to time. The version in force at the time a booking is accepted will apply to that booking. Updated versions may be made available through the usual communication channels used by Oven Cleaning Haringey.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement between Oven Cleaning Haringey and the Customer.
16. General Provisions
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by Oven Cleaning Haringey in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Agreement is between Oven Cleaning Haringey and the Customer. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.
By confirming a booking with Oven Cleaning Haringey, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
